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2010 Client Survey

Thank you for participating in our client survey. These results will help Disc, Inc. improve our service and product offerings. All responses will be confidential. The survey should take approximately 5-10 minutes to complete. If you would like to share any additional comments or suggestions, please contact Nicole Harbour or call 713.864.7845.

* indicates a required field.

CD/DVD/USB

     *1) Do you plan to increase or decrease spending on CD/DVD duplication or replication in 2010?  Increase
Decrease
Remain the same
Not sure
     *2) Does your company use branded USB flash drives?  Yes
No
Not in the past, but are considering it
Not sure
    3) How important are the following factors when selecting a CD/DVD/USB vendor? 
     *3.1 Price  Extremely important
Important
Somewhat important
Price is not an issue
Depends on other factors
     *3.2 Options  Extremely important
Important
Somewhat important
Not important
     *3.3 Service  Extremely important
Important
Somewhat important
Service does not matter to me
     *3.4 Turn Time  Extremely important
Important
Depends on the project
Does not matter
    4) What other factors (if any) influence your decision when selecting a CD/DVD/USB vendor? 

Recovery and Conversion Services

     *5) Did you know that Disc, Inc. provides hard drive/data recovery services with free evaluations?  Yes  No
     *6) Have you ever utilized Disc, Inc.'s hard drive/data recovery services?  Yes  No
     *7) Did you know that Disc, Inc. provides data and video conversion services?  Yes  No
     *8) Have you ever utilized Disc, Inc.'s conversion services?  Yes  No
    9) How important are the following factors in selecting a recovery or conversion vendor? 
     *9.1 Price  Extremely important
Important
Somewhat important
Price is not an issue
     *9.2 Service  Extremely important
Important
Somewhat important
Does not matter as long as it gets done
     *9.2 Turn Time  Extremely important
Important
Somewhat important
Does not matter as long as it gets done
     *9.4 Discretion/Privacy  Extremly important
Important
Somewhat important
Privacy is not a concern
    10) What other factors (if any) do you look for when selecting a conversion or recovery vendor? 

Products and Services

    11) Which products and/or services would you like to see Disc, Inc. offer in the next year?  Blu-ray duplication/replication
Online content management and/or secure electronic delivery
Document scanning and secure document destruction
Expanded programming abilities
Expanded graphics abilities
    12) Are there any other products or services that Disc, Inc. can provide to aid your company? 
    13) Is there anything that Disc, Inc. can do to improve your overall customer experience? 
    14) May we contact you regarding your responses?  Yes  No
    15) If so, please indicate your name and the best contact method and information. 

Thank You!

     







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